Try to always have a good relationship with your customers, a direct approach, friendly and camaraderie will make the people that you sell, you do know your tastes, preferences and even give you ideas to innovate your products or services.
This becomes like gold that having the direct feedback from your customers you can innovate your product with the certainty of doing so based on the tastes of those you buy, you can even conduct surveys to find out what their likes and dislikes of your products or services.
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